YC Backed by Y Combinator · Winter ’26

The AI workforce
for carriers.

Lunavo plugs into your TMS, email and portals, runs the repetitive back‑office, and escalates only what matters. Dispatchers stay in the loop. Headcount stays flat. Loads keep moving.

Book a demo See the agents
— Now deploying with mid‑market carriers
TMS · EDI feeds · Portals ·
Email · Invoices · GPS ·
Customer updates
Order entry automated TMS synced in real time 85% of tickets resolved without humans Billing prepped at load close GPS delay → customer notified in 11s Appointment coordination Exception handling Order entry automated TMS synced in real time 85% of tickets resolved without humans Billing prepped at load close GPS delay → customer notified in 11s Appointment coordination Exception handling
01 — The status quo

Your back‑office is a cost center that scales with load count.

For a carrier running 200 trucks, back‑office headcount typically sits at 30–60 people: dispatchers, billing clerks, tracking teams. None of them move freight. All of them scale linearly with volume.

01

Repetitive admin eats the day

Dispatchers handle 50–100 emails per hour — and most of them are the same.

50–100
02

Ten tools that don't talk

Teams jump between TMS, portals, email, PDFs, and spreadsheets to close one load.

10+
03

Billing slips, cash slips

Manual document workflows stretch DSO by 7–14 days and quietly bleed working capital.

+14d
04

Volumes swing. Teams don't.

Spot and contract volumes move 20–40% in a year. Hiring and burnout take turns.

40%
02 — The shift

Don't add another dashboard. Add capacity.

Lunavo doesn't sit on top of your operation as a copilot. It sits inside it as an execution layer — monitoring every inbox, portal and feed, and doing the work.

03 — The product

One inbox. Every load. Zero busywork.

Lunavo watches your systems in real time, drafts every reply, updates every portal, and hands you only what needs a human. You review, approve or let it run.

lunavo · ops · rockport-logistics.com
ACME Foods · PO #88241
11:42
New order — 3 loads, Columbus → Memphis, Fri pickup
Auto‑enteredConfirmed
Driver 5 · GPS
11:31
Delay detected on I‑40 — ETA +32m, customer notified
Resolved
Stellar Freight · Invoice
10:58
POD reconciled, invoice drafted for #77013
Auto‑drafted
North Coast Portal
10:42
Appointment confirmed — Sat 06:00, dock 14
Resolved
Metro Cold Chain
10:29
Rate request outside margin — needs review
Needs review
Harbor Logistics
10:14
Detention claim filed — $420 recovered
Resolved
Bluewater Co‑op
09:48
Weekly BOLs — 14 files parsed, TMS updated
Auto‑entered
ACME Foods — PO #88241
3 loads · Columbus, OH → Memphis, TN
Confirmed
Order Intake agent

Parsed the order from the ACME portal email, matched it against Master Service Agreement #MSA‑2217, and entered 3 loads into McLeod TMS. Customer has been confirmed over email.

11:42✓Email received from scheduling@acmefoods.com
11:42✓Attachment parsed · 3 shipments extracted
11:43✓Rate verified against MSA #2217
11:43✓Loads created in McLeod · IDs 88241‑A/B/C
11:43✓Confirmation sent to ACME scheduling
11:44✓Summary posted to #dispatch‑ohio
04 — The workforce

Meet the agents running your back‑office.

Each agent owns one job end‑to‑end. They share context, escalate cleanly, and don't take PTO. Turn them on one at a time — or light them all up.

Flagship
OI

Order Intake
runs by itself.

Emails, PDFs, EDI, portals — Lunavo extracts every detail, checks it against your MSA, and drops the load into your TMS. Your first reply ships in seconds, not hours.

· TMS · Email · EDI · PDF ● Live
Track & Trace
TT

Every shipment, visible.

Pulls GPS, parses driver pings, notifies the customer, updates their portal. You stop babysitting the map.

· GPS · Portals · Email
Billing
BL

Invoices that clear faster.

POD reconciled, rate sheet matched, invoice drafted the minute a load closes. Cut DSO by 7–14 days.

Appointments
AP

Dock windows, without the phone tag.

Books appointments across shipper portals, confirms windows, reschedules when a truck slips.

Exceptions
EX

Resolves the stuff that would have ruined your afternoon.

Detention disputes, wrong BOLs, mis‑deliveries, pricing out of bounds. Lunavo drafts the response, routes it, and only pings you when dollars or confidence cross a threshold.

· Escalates with context, not chaos
Customer Comms
CC

Replies in your brand voice.

Drafts on‑brand responses, pulls the right attachments, sends or queues for review.

05 — The outcome

Scale the load count.
Not the payroll.

85%
of repetitive back‑office work automated within 60 days.
11s
median reply time on incoming customer emails.
−14d
average DSO reduction with automated billing prep.
3×
loads handled per dispatcher, with no drop in service.
06 — Integrations

Plugs into the stack
you already pay for.

Lunavo connects where your team already lives. No rip‑and‑replace, no platform migration, no implementation quarter.

TMSMcLeod
TMSTMW
TMSAxele
EMAILGmail
EMAILOutlook
EDIGenerix
GPSSamsara
GPSMotive
PORTALproject44
PORTALFourKites
CHATSlack
CHATTeams
07 — Why now

The next decade of freight won't be won by who sees the most data. It'll be won by who executes on it fastest.

Dispatchers don't need another dashboard. They need time back. Lunavo removes the work — and puts operating leverage where headcount used to be.

08 — The team

Built by operators who've moved freight.

We've spent years at the intersection of logistics and AI — on the shop floor, in the dispatch room, and behind the models. Lunavo is the tool we wished we'd had.

Felix Lösch

CEO · Co‑Founder

Ex‑McKinsey. Former MD at a Series A robotics logistics startup where he scaled ops and commercial from zero. Five years embedded in supply‑chain operations.

Niclas Heun

CTO · Co‑Founder

CS, TU Munich & Waterloo — top of class. AI researcher on model robustness; led teams building AI for shop‑floor operations at Siemens.

Book a demo

30 minutes.
One load, end‑to‑end.

We'll connect to a sandbox of your stack, walk a real load through Lunavo, and show you exactly what your team stops doing tomorrow.

Book a demo info@lunavo.ai